“Civility is a form of goodness; it is gracious goodness.” P. M. FORNI, Choosing Civility
“some high school graduates would be better served by being taught how to behave and communicate in the workplace.”
Such skills are ranked among the most desired — even ahead of educational attainment — in many surveys of employers. In one 2008 survey of more than 2,000 businesses in Washington State, employers said entry-level workers appeared to be most deficient in being able to “solve problems and make decisions,” “resolve conflict and negotiate,” “cooperate with others” and “listen actively.”
JACQUES STEINBERG, “Plan B: Skip College,” The New York Times, May 14, 2010.